Terms and Conditions – Shafiei Group Online Store

Notice to users: Please read the following terms carefully to ensure proper use of the services provided by the Shafiei Group online store. Accessing the website or placing an order constitutes full acceptance of all terms and conditions on this page. 1. General Rules All policies, procedures, and operations of Shafiei Group comply with the laws of the Islamic Republic of Iran, the Electronic Commerce Law, and Consumer Protection legislation. Any changes to terms, procedures, or services will be published on this page. Continued use of the website constitutes acceptance of such changes. 2. Definition of Customer / User A customer or user is any individual who registers on the site with their information and uses the services or places orders through Shafiei Group. 3. Electronic Communications When you use the site, place an online order, or email Shafiei Group, communications are conducted electronically. If your request complies with applicable rules, Shafiei Group may respond electronically (via email, SMS, or other electronic means). 4. Privacy Policy Shafiei Group respects the privacy of users and is committed to protecting personal data. Reasonable technical and administrative measures are taken to secure your information. Using the site implies acceptance of the privacy policy. All site content — including text, graphics, logos, icons, images, videos, downloadable files and data — is the property of Shafiei Group. Unauthorized use, reproduction or distribution without written permission is prohibited and may result in legal action. 5. Order Registration, Processing and Shipping Orders can be placed 24/7. Orders are registered after payment of the issued proforma/invoice and enter processing with an order tracking code. All orders are shipped within 3 to 5 business days after confirmation. If an item becomes unavailable after ordering, Shafiei Group reserves the right to cancel the order or refund the payment; the customer may opt for a replacement product. In case of processing issues such as stock unavailability or customer cancellation, the paid amount will be refunded within 24 to 48 business hours. Users must provide accurate and complete information in the order form. Incorrect or incomplete information may prevent order tracking and delivery.